Troubleshooting

Problems with documents, processing or sync are the same as in Studio, see Studio troubleshooting. For the editor itself, see the online editor troubleshooting.

macOS says the app "can't be opened" or "is damaged"

The app isn't notarized by Apple yet. Allow it once, see Allow the app in Gatekeeper.

Sign-in opens the browser but doesn't return to the app

Google and Microsoft sign-in finish in your web browser and hand back to the app through a pdf-redaction:// link. If nothing happens:

• When the browser asks whether to open PDF Redaction Studio, allow it.
• Make sure the app is installed, not only unzipped from a portable .zip somewhere temporary, and start it once before signing in.
• Try signing in with e-mail instead.

"Redact PDF" or "Open With" is missing

• Windows: the item is added by the Microsoft Store version and the installer, not by the portable .zip. On Windows 11, look under Show more options.
• Linux: the .deb package registers the app for PDFs. With other builds, choose the app manually in Open With → Other application.
• macOS: if the app isn't listed, open it once from Applications, then try again.

The app doesn't update

Only the Microsoft Store and Snap builds update themselves. For other builds, download the new version from the download page. Check your version under About in the sidebar.

Log files

Support may ask for the app's log file:

To see errors inside the app, open the developer tools with Ctrl + Shift + I (⌘ + ⌥ + I on Mac).

Still stuck?

Open About in the sidebar and click Copy details to copy your version, platform and install channel. Then open Support center in the sidebar, or contact support, and paste the details into your message.